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Shipping Policy

We currently offer shipping services for our furniture products to limited pin codes so please check before for your address. The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building. The shipping cost is calculated by adding the labour costs associated with the delivery of the product.

  •  The client needs to ensure that someone is present to receive the product at the time of delivery. In case the delivery attempt fails due to unavailability of the client or the client's representative, additional shipping charges may apply for re-delivery.
  • We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an SMS informing you about the same.
  • You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner, we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
  • We take utmost care in packaging and delivering our products to ensure their safe and timely delivery to our clients. However, we request clients to check the products and ensure there is no damage in transit before taking delivery.
  • Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc.
  • Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
  • On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.

Holding Costs

If an order is withheld at your request, holding costs will be applied after a grace period. Charges must be paid before dispatch. The 'Holding Cost' is calculated at the rate of 1% per week against the total value of the order.  An 18% GST is applicable for this service.

We reserve the right to modify our shipping policy at any time without prior notice.

Contact Us

For any concerns, please contact us at info@jaipurfurniture.com with a detailed description, and we will definitely try to resolve it.


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